Banking & Insurance

The world of banking has encountered unprecedented change over the past few years. Today, banks have that rare opportunity to reinvent themselves with data and analytics.

Analytics will be a differentiator using analytics to gain an edge in a cutthroat environment—by improving risk assessment and predicting customer behavior.

Analytics should be a part of every major initiative, in areas ranging from customers and risk to finance, workforce, and supply chain. Analytics would help Banks in answering questions like

  • How will changes in banking laws and regulations affect profitability?
  • Which stress scenarios should be considered?
  • Who are currently the “high-value” customers?
  • What customers have the highest potential for revenue growth?
  • How do you make sense of all that data?

For many in banking, business analytics is the answer.

Analytics can help:

  • Increase the ability to address and monitor regulatory compliance
  • Increase transparency and understanding of risk exposures to manage the business more effectively
  • Develop a risk-adjusted view of performance
  • Manage fraud effectively
  • Measure customer and product profitability
  • Identify “high-potential” prospects and customers
  • Improve the ability to target products and services to prospects or customers
  • Enhance specific elements of the offer—product, pricing, channel
  • Allow senior management to make informed operational decisions

Risk and Compliance

Easily conduct Asset & Liability Analysis, visualize aggregated market risk across asset classes & portfolios, Credit Risk and compliance risks.

Customer Segmentation

Study customer profitability perform credit risk analysis and identify potential opportunities for sales of other products

Digital Marketing

Identify their buying habits, lifestyles and preferences. Understand how social relationships influence the purchase behaviors and loyalty.

Cross Sell & Upsell

Easily do “What if” analysis on the benefits of new products and promotions. Improve sales through regional and local sales analysis, and customer segmentation analysis

Churn Prediction

Prevent attrition, take action with at-risk customers, improve marketing ROI, know what lowers CSAT

Fraud Prevention

Tag potentially fraudulent and unwarranted claims or policy applications and secure your money for legitimate claimants.

Underwriting efficiency

Automate your underwriting processes and price policies optimally with dedicated and efficient scoring models.

Customer Life Cycle

Understand and anticipate life situations of your customers and always provide the best offer to boost your customer relationships.

Claims Analytics

Reduce loss ratios and lower adjustment expenses by applying Analytics across the claims process.

Education

Digital Educational Platform which supports online Transactions, Education and . Go digital with minimal loss in time and resources

  • Integrate core business functions
  • Easy-to-configure
  • Centrally Managed Solution (Managed by EKO)
  • Streamline processes
  • Plug and Play and Custom Enhancement / Development

Any Payment Mode

Access Multiple Payment Channels – Credit Card, Debit Card, Visa, Master, ACH, Net Banking Payments, Mobile Money, E-Wallets…

Merchant Onboarding

End to End Merchant Onboarding including – KYC, APIs / Connectors, Dashboards / UI’s, ECaaS features, Invoicing etc.

Merchant / Industry Agnostic

Customized Industry specific solutions toolkit for all Segments: Education, Travel, Govt., Retail, Real Estate, Financial Institutions, Utility etc.

Super Aggregator

Connect multiple Payment platforms into one.

Smart router / Load balancing

Our Load Balancer, Smart routers enable choosing between different aggregators, processors

Security

PCI DSS Compliant, Advanced Fraud Protection features,.

Telecom

Telecommunication is the transmission of signs, signals, messages, words, writings, images and sounds or information of any nature by wire, radio, optical or electromagnetic systems. Telecommunication occurs when the exchange of information between communication participants includes the use of technology. It is transmitted either electrically over physical media, such as cables, or via electromagnetic radiation Such transmission paths are often divided into communication channels which afford the advantages of multiplexing. Since the Latin term communicatio is considered the social process of information exchange, the term telecommunications is often used in its plural form because it involves many different technologies

Early means of communicating over a distance included visual signals, such as beacons, smoke signals, semaphore telegraphs, signal flags, and optical heliographs.[10] Other examples of pre-modern long-distance communication included audio messages such as coded drumbeats, lung-blown horns, and loud whistles. 20th- and 21st-century technologies for long-distance communication usually involve electrical and electromagnetic technologies, such as telegraph, telephone, and teleprinter, networks, radio, microwave transmission, fiber optics, and communications satellites.

A revolution in wireless communication began in the first decade of the 20th century with the pioneering developments in radio communications by Guglielmo Marconi, who won the Nobel Prize in Physics in 1909, and other notable pioneering inventors and developers in the field of electrical and electronic telecommunications. These included Charles Wheatstone and Samuel Morse (inventors of the telegraph), Alexander Graham Bell (inventor of the telephone), Edwin Armstrong and Lee de Forest (inventors of radio), as well as Vladimir K. Zworykin, John Logie Baird and Philo Farnsworth (some of the inventors of television).

Revenue Reporting

Get a detailed view of the revenue, segmented by customers/products/channels to reduce churn and fraud, improve risk management, decrease operational cost.

Device Insights

Gain critical insights into how the devices are being used across the network for accurate customer segmentation and data-driven service innovation.

Customer Management

Leverage data for better Customer segmentation, Customer Sentiments, Churn & AARPU, Delinquency Scorecards, Customer Lifetime Value, Customer Experience, Credit Scoring, BehaviorModeling.

Quality of Service

Identify the trends between device type, version, software (IMEI) and service failures and/or poor QoS. This results in a reduction in churn and an increase in customer satisfaction and ARPU levels.

Call Center Analytics

Get insights into the effectiveness and efficiency of contact center, know the customer experience and satisfaction scores, sales performance, service delivery and costs.

Faster Time to Market

It enables finance personnel and heads of businesses to determine profitable products, customers and services and allocate costs accordingly to improve profitability.

Profitability Analytics

Analyze network usage, data flow, and traffic trends to efficiently forecast and plan infrastructure investments, monitor network deployments and track key performance indicators through Traffic Volume Analytics and Call

Digital Marketing

Leverage the network data collected from network elements in near real-time to customize offers that meet the consumer needs and enhance the rate of conversion, reduce churn rate, increase revenue.

Text Analytics

With our Text Analytics, you can listen to the Customer Voice, increase the degree of customer engagement, increase the brand presence and improve the overall Customer Experience.

Retail

Retail is the process of selling consumer goods or services to customers through multiple channels of distribution to earn a profit. Retailers satisfy demand identified through a supply chain. The term "retailer" is typically applied where a service provider fills the small orders of a large number of individuals, who are end-users, rather than large orders of a small number of wholesale, corporate or government clientele. Shopping generally refers to the act of buying products. Sometimes this is done to obtain final goods, including necessities such as food and clothing; sometimes it takes place as a recreational activity. Recreational shopping often involves window shopping and browsing: it does not always result in a purchase.

Retail markets and shops have a very ancient history, dating back to antiquity. Some of the earliest retailers were itinerant peddlers. Over the centuries, retail shops were transformed from little more than "rude booths" to the sophisticated shopping malls of the modern era.

modern retailers typically make a variety of strategic level decisions including the type of store, the market to be served, the optimal product assortment, customer service, supporting services and the store's overall market positioning. Once the strategic retail plan is in place, retailers devise the retail mix which includes product, price, place, promotion, personnel and presentation. In the digital age, an increasing number of retailers are seeking to reach broader markets by selling through multiple channels, including both bricks and mortar and online retailing. Digital technologies are also changing the way that consumers pay for goods and services. Retailing support services may also include the provision of credit, delivery services, advisory services, stylist services and a range of other supporting services.

Supply Chain Analytics

Enable merchants and supply chain people to improve the supply chain visibility and efficiency with insights-driven demand forecasting, inventory turns, SKU velocity analysis and shipping strategies.

Operational analytics

It enables store operations team to optimize labor scheduling, reduce shrinkage, rationalize assortment, enhance customer in-store experience and optimize store inventory management.

Customer Analytics

Provides a single view of customers across channels and businesses. It reveals insights into customer behavior and enriches overall customer experience with Business Rules & Recommendation Engine, Loyalty Analytics, Response and Churn Analytics.